Privacy Policy | Sustainable Contractor

Last Updated: January 12, 2026

Sustainable Contractor ("we," "our," or "us") is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your data in compliance with the UK Data Protection Act 2018 and the UK GDPR.

1. The Data We Collect

We collect and process the following:

Identity Data: Name and title.
Contact Data: Email address and telephone number.
Project Data: Details regarding your construction needs or property.
Technical Data: IP address, browser type, and location data (via cookies).

2. Our Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases:

Consent: Where you have opted-in to receive our newsletter.
Contractual Necessity: Where we need your data to provide a quote or connect you with a contractor.
Legitimate Interests: Where it is necessary for our business interests (e.g., improving our website) and does not override your rights.

3. How We Use Your Data

We use your information to:

Respond to your direct inquiries.
Improve our website functionality and user experience.
Comply with legal or regulatory obligations.

4. Sharing Your Data

Service Providers: We may use third-party "data processors" (e.g., website hosting or email marketing platforms) who are bound by strict data processing agreements.
Legal: We do not sell your data. We only share it when required by law or to fulfill the service you requested.

5. Data Security & Retention

We have put in place appropriate security measures (including SSL encryption) to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We retain your data only for as long as necessary to fulfill the purposes we collected it for.

6. Your Legal Rights

You have the right to:

Request access to your personal data.
Request correction of inaccurate data.
Request erasure ("the right to be forgotten").
Object to processing or restrict how we use your data.
Withdraw consent at any time.

7. Cookies

We use cookies to distinguish you from other users. You can set your browser to refuse all or some cookies, but this may affect website functionality.

8. How to Complain

If you have a concern, please contact us first at support@sustainablecontractor.co.uk. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) (www.ico.org.uk).